Refund Policy for Global Sound Movement
At Global Sound Movement, customer satisfaction is our priority. We are committed to providing high-quality, royalty-free sounds recorded by our team. To ensure transparency and fairness, our refund policy is outlined below:
1. Eligibility for Refunds|
Refunds may be requested under the following circumstances:
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Technical Issues: If the purchased sound files are corrupted or inaccessible due to errors on our platform.
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Duplicate Purchases: If a customer accidentally purchases the same product multiple times, we will issue a refund for the duplicate purchase(s).
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Non-Delivery: If a purchased product is not delivered to the customer (e.g., download link fails) and the issue cannot be resolved after troubleshooting.
2. Non-Refundable Circumstances
Refunds will not be provided for the following:
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Change of Mind: Once a product is downloaded, we cannot provide a refund for a change of mind or unintended purchases.
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Compatibility Issues: Customers are responsible for ensuring the purchased files are compatible with their software and hardware prior to purchase.
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Partial Use: Refunds will not be issued for products that have been partially used or altered by the customer.
3. Refund Request Process
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Timeframe: Refund requests must be submitted within 14 days of purchase.
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Submission: Requests can be made by contacting our customer support team at support@globalsoundmovement.com with proof of purchase and a detailed explanation of the issue.
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Resolution: Upon review, eligible refunds will be processed within 7 business days. Refunds will be issued to the original payment method.
4. Exchange Policy
In cases where a refund is not applicable, customers may request an exchange for an alternative product of equal value. This option is subject to approval by our customer support team.
5. Disclaimer
All sounds sold by Global Sound Movement are royalty-free and created exclusively by our team. By purchasing and downloading our products, customers agree to our terms and conditions, including this refund policy. For further assistance or questions regarding this policy, please contact us at support@globalsoundmovement.com. We value your trust and aim to provide you with exceptional sounds and service!